Frequently Asked Question (FAQ)
FAQ
27 articles
- Create a BIMcollab Zoom support package with log files
- How do I fix an ‘Invalid Password’ error when trying to log in to BIMcollab?
- Troubleshooting: Issue viewpoints not displaying correctly
- Troubleshooting: How to perform a clean uninstall of BIMcollab Zoom
- Troubleshooting: BIMcollab Zoom 3D window is completely white or black
- Troubleshooting: Folder permissions required for proper functionality of BIMcollab Zoom
- Troubleshooting: How to reset BIMcollab Zoom to a default state
- Troubleshooting: The message “All licenses are in use” in BIMcollab Zoom
- Troubleshooting: Texts and symbols displayed very small or too big (Windows)
- BCF Manager does not start
- Latest solutions: Navisworks blue elements viewpoints
- Latest solutions: Revit cannot run external application
- Issues show all model elements when zoom-in
- Latest solutions: Replacing models creates duplicates
- Troubleshooting: How to add a user who's email already exists
- Troubleshooting: How to Import user names that contain special characters
- I have not received a space invitation email. What should I do?
- Why can I sometimes not connect to BIMcollab?
- Why won't BIMcollab accept my login credentials?
- How can I change my BIMcollab password?
- Why is my space unavailable?
- Why can't I retrieve my BIMcollab Zoom license?
- Allow communication to BIMcollab through the firewall
- How to configure proxy settings for Connection
- I have not received an email to reset my password. What should I do?
- I cannot log into my BIMcollab space