Frequently Asked Question (FAQ)
FAQ
28 articles
Create a BIMcollab Zoom support package with log files
How do I fix an ‘Invalid Password’ error when trying to log in to BIMcollab?
Troubleshooting: Issue viewpoints not displaying correctly
Troubleshooting: How to perform a clean uninstall of BIMcollab Zoom
Troubleshooting: BIMcollab Zoom 3D window is completely white or black
Troubleshooting: Folder permissions required for proper functionality of BIMcollab Zoom
Troubleshooting: How to reset BIMcollab Zoom to a default state
Troubleshooting: The message “All licenses are in use” in BIMcollab Zoom
Troubleshooting: Texts and symbols displayed very small or too big (Windows)
BCF Manager does not start
Latest solutions: Error applying transparency in Smart Views
Latest solutions: Navisworks blue elements viewpoints
Latest solutions: Revit cannot run external application
Issues show all model elements when zoom-in
Latest solutions: Replacing models creates duplicates
Troubleshooting: How to add a user who's email already exists
Troubleshooting: How to Import user names that contain special characters
I have not received a space invitation email. What should I do?
Why can I sometimes not connect to BIMcollab?
Why won't BIMcollab accept my login credentials?
How can I change my BIMcollab password?
Why is my space unavailable?
Why can't I retrieve my BIMcollab Zoom license?
Allow communication to BIMcollab through the firewall
How to configure proxy settings for Connection
I have not received an email to reset my password. What should I do?
I cannot log into my BIMcollab space