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Troubleshooting: Folder permissions required for proper functionality of BIMcollab Zoom

Resolve errors and crashes related to folder permissions for BIMcollab Zoom.

Updated over 2 months ago

BIMcollab Zoom requires specific folder permissions to function properly. If you are experiencing any errors or crashes, it may be due to insufficient permissions on installation and working directories.

Required Folder Permissions

BIMcollab Zoom requires read and write access to the following folders:

1. Installation Directory

  • Windows: C:\Program Files\KUBUS\BIMcollab Zoom

  • Mac: /Applications/BIMcollab Zoom/BIMcollab Zoom.app

Required Permissions:

  • Read & Execute: All users

  • Write: Administrator (for installation and updates)

2. User Data Directory & Cache

  • Windows: C:\Users\<username>\AppData\Roaming\Kubus\BIMcollab Zoom

  • Mac: /Users/<user name>/Library/Preferences/Kubus/BIMcollab Zoom

Required Permissions:

  • Read & Write: The logged-in user

💡 Tip: Your local BIMcollab Zoom resources like Smart Views, Lists and Conflicts are stored in this folder.


3. Datamodel logs

  • Windows: C:\Users\<user name>\AppData\Roaming\Kubus\DataModel\BCZ

  • Mac: /Users/<user name>/Library/Preferences/Kubus/DataModel/BCZ

📝 Note: For Mac users, the Library folder might be hidden when reviewing this. To show the hidden folders, press CMD + SHIFT + . (dot)

Required Permissions:

  • Read & Write: The logged-in user

4. Sample files

  • Windows: C:\Users\Public\Documents\BIMcollab Zoom\Sample

  • Mac: /Applications/BIMcollab Zoom/Sample

Required Permissions:

  • Read & Write: The logged-in user


Adjusting folder permissions (Windows)

To ensure the correct permissions are set:

  1. Right-click the folder.

  2. Select Properties > Security.

  3. Click Edit and modify the permissions as follows:

    1. Allow Full Control for the logged-in user (where applicable).

    2. Ensure at least Read & Execute access for all users.

  4. Click Apply and then OK.

Adjusting folder permissions (MacOS)

To modify folder permissions on MacOS:

  1. Open Finder and navigate to the folder.

  2. Right-click the folder and choose Get Info.

  3. Under Sharing & Permissions, ensure the logged-in user has Read & Write privileges.

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