BIMcollab

Support and FAQ

Frequently Asked Question (FAQ)

How to share your log files with our support team to help us better understand the problem you are facing.

Create a BIMcollab Zoom support package with log files

Fix BIMcollab login errors by resetting your password and verifying account type (BIMcollab ID vs Space Account).

How do I fix an ‘Invalid Password’ error when trying to log in to BIMcollab?

Step-by-step guide on how to diagnose and resolve the 3D viewpoint problems you may be facing with your Issues in BIMcollab.

Troubleshooting: Issue viewpoints not displaying correctly

Resolve errors with BIMcollab Zoom by creating completly new install on your system.

Troubleshooting: How to perform a clean uninstall of BIMcollab Zoom

Step-by-step guide on how to diagnose and resolve 3D window graphic problems when using BIMcollab Zoom.

Troubleshooting: BIMcollab Zoom 3D window is completely white or black

Resolve errors and crashes related to folder permissions for BIMcollab Zoom.

Troubleshooting: Folder permissions required for proper functionality of BIMcollab Zoom

Resolve errors by running a command in BIMcollab Zoom to return it to a state as if it were a new install.

Troubleshooting: How to reset BIMcollab Zoom to a default state

In this article, you will learn how to handle the 'All licenses are in use' message and manage BIMcollab license availability.

Troubleshooting: The message “All licenses are in use” in BIMcollab Zoom

Fix scaling issues in BIMcollab Zoom on multi-monitor setups by adjusting high DPI settings in Windows.

Troubleshooting: Texts and symbols displayed very small or too big (Windows)

In this article, learn how to troubleshoot BCF Manager startup by checking your graphics card, installation path, and network settings.

BCF Manager does not start

Smart View transparency issues in BIMcollab Zoom; fix available in 9.4.7 or use a simple workaround.

Latest solutions: Error applying transparency in Smart Views

Keep clash colors by enabling only "Override Colors" before importing. If colors are lost, delete and re-import with correct settings.

Latest solutions: Navisworks blue elements viewpoints

Latest solutions: Revit cannot run external application

Learn why all model elements may still appear after creating a viewpoint.

Issues show all model elements when zoom-in

Latest solutions: Replacing models creates duplicates

Troubleshooting and solutions

Use these troubleshooting steps to get access to your BIMcollab space when you do not receive an invitation email.

I have not received a space invitation email. What should I do?

This article explains one of the reasons your connection to BIMcollab would fail.

Why can I sometimes not connect to BIMcollab?

What to do when your email and password are not working.

Why won't BIMcollab accept my login credentials?

Learn how to reset your BIMcollab ID or BIMcollab Space Account password.

How can I change my BIMcollab password?

How to resolve space unavailability issues in BIMcollab caused by overdue payments and prevent future disruptions.

Why is my space unavailable?

Get help fixing common errors when retrieving your BIMcollab Zoom license.

Why can't I retrieve my BIMcollab Zoom license?

Ensure your firewall allows access to specific IP ranges and BIMcollab domains.

Allow communication to BIMcollab through the firewall

How to manually set proxy server details to fix connection issues caused by network restrictions.

How to configure proxy settings for Connection

Use these troubleshooting steps when you click on the "Request password" button and don't receive an email.

I have not received an email to reset my password. What should I do?

What to do when your password seems to be incorrect while loggin into your BIMcollab space

I cannot log into my BIMcollab space

Access and Connection

Answers to common questions about purchasing, billing, and managing BIMcollab subscriptions.

Order & pricing FAQ

Purchasing

What to do if there is nobody that can access your organisation's space as an administrator and best practice tips.

What should I do if my space administrator is away or doesn't work here anymore?

Learn about Smart Views viewing, editing and sharing limitations for users without a license.

How can I use shared Smart Views without a BIMcollab Zoom license?

Best practices

Get to know BIMcollab Support team in this article.

Meet the BIMcollab Support Team

Learn how to integrate your software with BIMcollab using our SDKs, APIs, and tools.

BIMcollab Developer SDK

Contact Support Team

Using Clara, Our AI Assistant

Support team

In this article, you will find links to recent BIMcollab Tech Tips, so you can revisit articles you found interesting.

Tech Tips

New features of BIMcollab, including assigning licenses, project codes, and new team member roles.

What is new in BIMcollab

Upcoming Events

News

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