Clara, our AI assistant, uses AI technology provided by Intercom. Intercom’s AI is AIUC-1 certified, meeting industry standards for responsible and secure AI usage.
Clara helps in finding answers quickly by understanding both text and images shared in conversations, making it easier to troubleshoot problems and access relevant information.
Best Practices
Be specific and detailed in your question
Add relevant context for clarity
Focus on support-related topics
Use follow-up questions to refine answers
Image Support
When an image is uploaded, Clara can:
Extract text (OCR)
Identify UI elements, labels, and numbers
Highlight product or reference details
Provide context-aware insights
This works well with screenshots and error messages.
Disclaimer: Clara’s image support is not fully optimized. She can detect details such as error codes, but for complex topics, it’s best to describe the topic in text along with the image.
Scope of usage
Clara is designed for support purposes only. She does not have access to your BIMcollab project data or information about Issues inside your projects.
Clara does not process file attachments, including .ifc and .bcf formats. If support is needed, provide a text description of the issue or a screenshot of the relevant area.
💡 Tip: Clara combines text and image analysis with conversational context to deliver faster, more accurate answers. For best results, include clear descriptions alongside any images.