In many instances, a clean uninstall of BIMcollab Zoom can resolve a variety of technical application errors. This process ensures that no corrupted files exist on your system which may arise during an installation or update.
You can follow the steps below depending on what operating system you use.
Clean uninstall for Windows:
Go to CONTROL PANEL
Look for the BIMcollab Zoom application with the version number you are using and uninstall this
Uninstall the Microsoft Visual C++ 2015-2022 x64 Redistributable
Uninstall the Microsoft Visual C++ 2015-2022 x86 Redistributable
Go to Explorer and delete the following folder locations:
C:\ProgramData\Kubus
C:\Users\<user name>\AppData\Roaming\Kubus
C:\Users\Public\Documents\BIMcollab ZOOM (if present)
Open the Run dialog box and execute the command REGEDIT
Delete HKEY_CURRENT_USER\Software\Kubus
Delete HKEY_LOCAL_MACHINE\Software\Kubus (if present)
📝 Note: During a clean uninstall of BIMcollab Zoom, all locally saved resources, including Smart Views, Lists, and Conflict definitions, will be removed. To avoid losing them, make sure to back up your local resources by either:
Exporting your rules:
Create a report package or export your rule sets.
After reinstalling BIMcollab Zoom, import the rules back.
Sharing your rules to an online BIMcollab project:
Upload your rules to a shared online project.
After reinstalling, connect to the online project to access your rules.
Clean uninstall for MacOS:
Delete BIMcollab Zoom from Applications
Delete /Library/Caches/KUBUS
Delete /Users/<user name>/Library/Preferences/Kubus.BIMcollab-ZOOM.plist
Delete /Users/<user name>/Library/Preferences/Kubus
📝 Note: For Mac users, the library folder will most likely be hidden. To show the hidden folders, press CMD + SHIFT + . (dot)
You can then reinstall the latest version of BIMcollab Zoom using the installer available on our downloads page.