When attempting to access your BIMcollab space, you may encounter an error message stating that the space is not available. The most likely reason for this issue is an overdue payment invoice.
Troubleshooting
To resolve this issue:
Contact your financial department: Confirm the status of any unpaid invoices.
Settle the invoice promptly: Ensure that the outstanding payment is made as soon as possible.
Request a copy of the invoice (if needed):
If you cannot locate the invoice, you can email [email protected] and request a copy of the open invoice associated with your BIMcollab space.
Once payment is received, the space will be reopened.
❗ Warning: After a space has been closed, its data will be retained for 90 days. Once this period expires, all data from that space will be permanently deleted. Make sure to pay your invoices on time to avoid data loss.
Good practices to avoid future inconveniences
To prevent your BIMcollab space from being blocked due to unpaid invoices in the future, follow these steps:
Check and update billing information:
After your space has been reopened, ask a BIMcollab administrator to update the billing information.
Go to the Administration settings → Subscription → Billing info and ensure the Invoice receiver email is accurate and actively monitored. Adjust if needed.
Switch to an automated payment method:
Consider authorizing KUBUS for automatic payments to avoid missed invoices.
To enable this, a space administrator can navigate to Administration settings → Subscription → Payment method
and select one of the following options:“I would like to authorize KUBUS to deduct automatically from my bank account by direct debit.”
“I would like to authorize for automated direct debit from my credit card.”