BCF Manager does not start

To find a solution for the problem, there are a few things we need to check first.
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First we would recommend that you check which graphics card your computer has (you can check that by accessing the task manager [ctrl+alt+delete], going to the performance tab and clicking in GPU. Your graphics card will be named in the top right of the window).
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In the links below you can check in the websites of the manufacturers for driver updates.
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For Intel drivers: https://downloadcenter.intel.com/product/80939/Graphics

For NVIDIA drivers: https://www.nvidia.com/en-us/geforce/drivers/

For others brands please consult the manufacturer website directly.
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Secondly, could you check if the file location of the BCF Manager matches the one below?
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C: [or any other drive you use]\Program Files\Autodesk\Revit 2021\AddIns\BCF Manager
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Can you see all files the same as here above? Especially the file BIMcollab_csx.dll.
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Do you make use of a proxy server in your company?
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Or perhaps is there any firewall or antivirus blocking the access to the file? Your IT department could perhaps check that.
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If all these things are correct and the problem is still occurring, then please send us the following information:
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- What version of the software are you using?
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- What version of the BCF manager is installed on that software?
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- We would like to know your hardware configuration:
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Windows:


From the start menu, open the Run dialog box

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Type: dxdiag

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Select ‘Save All information…’

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Mac:


Open the ‘System Profiler’ (Click the Apple icon in the top left > About this MAC > System Profiler) 

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Go to the menu ‘Archive’

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‘Save…’

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Send us these files in your reply.
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