When a new user is added to a BIMcollab space, they will receive an invitation to the specified email address, similar to the one below. This email contains a link to set up your login password for the BIMcollab space you have been invited to.
⚠️ Attention: A user can be invited to several spaces with the same address, but the passwords might be unique for each space, depending on how the user chose to set them.
Troubleshooting Steps
We from BIMcollab do not resend space invitation emails. If you do not receive an email invitation, here are some troubleshooting steps:
Check your Spam or Junk folder: The email may have been filtered by your email provider.
Verify your email address: Ensure that the invitation was sent to the correct email address.
Confirm you were added to the space: Contact the person who invited you or a space administrator to verify that you were added as a user.
Ensure your user status is set to 'Can log in': Ask a BIMcollab space administrator to check the User settings and confirm the "Can log in" toggle is enabled for your account.
Remove and re-add user account: Request the space administrator to remove you as a user and add you back to the BIMcollab space.
Reset password: Go to the BIMcollab space login page and click on “Forgot your password?” and request a new email with a password reset link to be sent to your email address.
Manually accept user into space: Reach out to your BIMcollab space administrator and ask them to go to the User settings and manually accept you into the space.
Additional Steps
If none of the above works, the issue might be related to your organization blocking emails from the “@bimcollab.com” domain.
Office 365 Quarantine:
If you use Office 365, emails from noreply-[yourpsacename]@bimcollab.com may be marked as bulk and placed in quarantine. The email address will be personalised based on the space name you are receiving the emails in. To ensure you receive these emails, you can receive them by visiting the following link:
Release quarantined emails in Office 365.Whitelist BIMcollab emails:
Your organization’s Office 365 administrator can whitelist the noreply-[yourpsacename]@bimcollab.com email address to prevent emails from being quarantined in the future.No email in quarantine?
If you cannot see any quarantined emails, it might be due to restrictions in the quarantine policy. Contact your Office 365 administrator for help.
Useful Microsoft Documentation
For further assistance, refer to these official Microsoft guides: