After attempting to reset your password, you may not find the email containing the reset link in your inbox. This can happen for several reasons. Below is an example email:
Troubleshooting
If you do not receive an email for a password reset, try the following:
Check your Spam or Junk folder: The email may have been filtered by your email provider.
Verify your email address: Ensure you entered the correct email linked to the BIMcollab space you are trying to access.
Confirm you were added to the space: Contact the person who invited you or a space administrator to verify that you were added as a user.
Ensure your user status is set to 'Can log in': Ask a BIMcollab space administrator to check the User settings and confirm the "Can log in" toggle is enabled for your account.
Remove and re-add your user account: Request the space administrator to remove you as a user and add you back to the BIMcollab space.
Additional Steps
If none of the above works, the issue might be related to your organization blocking emails from the “@bimcollab.com” domain.
Office 365 Quarantine:
If you use Office 365, emails from noreply-[yourpsacename]@bimcollab.com may be marked as bulk and placed in quarantine. The email address will be personalised based on the space name you are receiving the emails in. To ensure you receive these emails, you can receive them by visiting the following link:
Release quarantined emails in Office 365.Whitelist BIMcollab emails:
Your organization’s Office 365 administrator can whitelist the noreply-[yourpsacename]@bimcollab.com email address to prevent emails from being quarantined in the future.No email in quarantine?
If you cannot see any quarantined emails, it might be due to restrictions in the quarantine policy. Contact your Office 365 administrator for help.
Useful Microsoft Documentation
For further assistance, refer to these official Microsoft guides: