BIMcollab

How to share your log files with our support team to help us better understand the problem you are facing.

Create a BIMcollab Zoom support package with log files

Fix BIMcollab login errors by resetting your password and verifying account type (BIMcollab ID vs Space Account).

How do I fix an ‘Invalid Password’ error when trying to log in to BIMcollab?

Step-by-step guide on how to diagnose and resolve the 3D viewpoint problems you may be facing with your Issues in BIMcollab.

Troubleshooting: Issue viewpoints not displaying correctly

Resolve errors with BIMcollab Zoom by creating completly new install on your system.

Troubleshooting: How to perform a clean uninstall of BIMcollab Zoom

Step-by-step guide on how to diagnose and resolve 3D window graphic problems when using BIMcollab Zoom.

Troubleshooting: BIMcollab Zoom 3D window is completely white or black

Resolve errors and crashes related to folder permissions for BIMcollab Zoom.

Troubleshooting: Folder permissions required for proper functionality of BIMcollab Zoom

Resolve errors by running a command in BIMcollab Zoom to return it to a state as if it were a new install.

Troubleshooting: How to reset BIMcollab Zoom to a default state

In this article, you will learn how to handle the 'All licenses are in use' message and manage BIMcollab license availability.

Troubleshooting: The message “All licenses are in use” in BIMcollab Zoom

Fix scaling issues in BIMcollab Zoom on multi-monitor setups by adjusting high DPI settings in Windows.

Troubleshooting: Texts and symbols displayed very small or too big (Windows)

In this article, learn how to troubleshoot BCF Manager startup by checking your graphics card, installation path, and network settings.

BCF Manager does not start

Smart View transparency issues in BIMcollab Zoom; fix available in 9.4.7 or use a simple workaround.

Latest solutions: Error applying transparency in Smart Views

Keep clash colors by enabling only "Override Colors" before importing. If colors are lost, delete and re-import with correct settings.

Latest solutions: Navisworks blue elements viewpoints

Latest solutions: Revit cannot run external application

Learn why all model elements may still appear after creating a viewpoint.

Issues show all model elements when zoom-in

Latest solutions: Replacing models creates duplicates

Troubleshooting and solutions

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