Before you start
You need administrator rights in the space. If you can't see the gear icon in the top right corner, you don't have these rights. Ask an administrator of your space to make the change.
How to change your subscription
Click the gear icon in the top right corner of your space.
Select Subscription. You'll be redirected to the BIMcollab Webshop.
Click Change plan and make your changes.
Adjust the changes:
Upgrade or downgrade* your BIMcollab plan type.
Add or remove BIMcollab Zoom licenses.
Upgrade or downgrade* the number of BIMcollab licenses (Users who will be able to have a license).
*Downgrades are only possible for monthly subscriptions.
Choose one of the following:
Get quote to receive a quote first.
Continue to send your order details to our Sales team.
⚠️ Attention:
Small changes can be completed directly in the webshop. For larger changes, select the Get Quote option, after which our Sales team will continue the process using the order details provided.
Upgrading to an Enterprise plan is always handled by Sales. Select Request quote to start this process.
Downgrading a yearly subscription is currently not available through self-service. Please contact Sales at [email protected] to request a downgrade of your yearly subscription.
How billing works after an upgrade
The new price always starts on the first day of the next month. Until then, you can use the upgraded features at no extra cost.
Monthly payment term
Your next invoice shows the new price.
📝 Example: You upgrade on 15 March. You can use the upgraded features at no extra cost until 31 March. Your next invoice, for 1–30 April, charges the new price.
Yearly payment term
You receive a separate upgrade invoice. It covers only the additional users and licenses for the months remaining until your renewal date. Your next yearly invoice charges the new subscription price.
📝 Example: You upgrade on 15 March and your renewal date is 1 July. You can use the upgraded features at no extra cost until 31 March. On 1 April, you receive an additional invoice for the price difference from 1 April to 1 July. From 1 July, your yearly invoice charges the new price.
What happens when you downgrade
Your current billing period stays the same and is non-refundable.
The new price and the lower number of users apply from your next renewal date, not immediately.
⚠️ Attention:
If you downgrade below the number of active users (users with a BIMcollab license) in the space. The license of the users who have been inactive for the longest period of time, will be taken away.
Cancellations
For cancellations, please email [email protected]. A representative will guide you through the process.