The administrator of a space can change the subscription at any time via the subscription dashboard in the space itself.
Go to the Subscription dashboard by clicking on the gear icon in the top right corner
(If you do not see the gear icon, you do not have administrative rights in the space.)
Choose 'Subscription', you will be redirected to the BIMcollab Webshop
If you click 'Change plan', you can make changes in your subscription:
After making the changes you can either choose to update your contract immediately by clicking 'Go to confirmation' or first click 'Generate quote' to get a quote to review before agreeing to the new price.
⚠️ Attention: When downgrading, the number of users and BIMcollab Zoom licenses in your space is reduced immediately. You cannot downgrade below the number of active users in the space. Make sure to deactivate the surplus of users first, so the amount of active users in the space is the same or lower than the new number.
When upgrading, the new price will always be calculated from the first day of the next month, whether you have chosen a monthly or yearly payment term.
With a monthly payment term, your next invoice will be the new price.
📝 Note: Let's say you decide to upgrade on March 15th. You will enjoy the upgraded features for free until March 31st. On your next invoice for the period of April 1st until April 31st, the new price will be charged.
With a yearly payment term, you will receive an upgrade invoice, on which the remaining months until your renewal date are calculated and will charge only the additional users and licenses for that period.
📝 Note: Let's say you decide to upgrade on March 15th, and your renewal date is July 1st. You will enjoy the upgraded features for free until March 31st.
You will receive an additional invoice for April 1st until July 1st, which charges the difference between your original and new subscription fee for these months.
On your next invoice for the next year, the new price will be charged.