When a user is deleted from a BIMcollab space, their access is revoked, and their user status is set to Deleted.
If a space administrator attempts to re-add the same user, they will receive a notification message stating the email address is already being used. This is an indication that the user’s email address already exists in the BIMcollab space. The user for which this email address is used can be an active user, an inactive user, or a deleted user.
This warning message is displayed to avoid unwanted duplicate users and to allow administrators to immediately restore the existing user.
To restore a deleted user, follow the steps below.
Go to the Administration dashboard by clicking on the gear icon in the top right corner and choosing Space Administration.
Go to the Users page.
Add 'Deleted' to your visible user status
The deleted user will be in the list
Look for the user you want to restore, and click on the three-dot button
at the end of the row to see more settings. Select Restore.
⚠️ Attention: After restoring a user, make sure:
- the user the toggle 'Can log in' is enabled to fully grant access to the space.
- assign the correct license to the user.
Add restored users back to their projects
After restoring a user, they must be re-added to their original projects. An Administrator can follow the instructions below to complete this procedure:
From the Users page, click on the restored user to access their detail page.
Enable the 'Show removed projects' option.
Locate the desired project in the list, click on the settings menu at the end of the row, and choose 'Re-add' to restore the user as an active project's team member.
Users can also be re-added to a project directly by a Project Leader. For this, go over the instructions below:
Access your project's Settings page.
Go to the Team members menu.
Enable the option 'Show removed team members' and look for the restored users.
Click on the button at the end of the user row, and choose Re-add
