Retrieve a ZOOM license

Retrieve a ZOOM license

When you are connected to a space where a BIMcollab ZOOM license is available for you (on join.bimcollab.com or your private space), by default BIMcollab ZOOM will automatically attempt to retrieve the license. You also have the possibility to retrieve the license manually.
There are two different license types, which can be retrieved in different ways:

Company licenses

Company licenses are floating licenses, connected to a private space, which can be used by multiple users. 
To be able to use a floating BIMcollab ZOOM license, you need to be added to a license pool in your private space. For each license in the pool, a maximum of 5 users can be added to the pool.
You can find more information on how to manage BIMcollab ZOOM licenses as an administrator in the article Manage BIMcollab ZOOM licenses in BIMcollab
Follow these steps to retrieve a ZOOM license from a private space:
  1. Open BIMcollab ZOOM and click on the Connection icon 
  2. Fill in the following information:
    1. BIMcollab: URL of your private space
    2. Your email address
    3. Your password
  3. Choose 'Connect'
  4. Choose the project which you want to connect to
  5. Click OK

If you connect to a space where you are part of the ZOOM license pool, then a license will be immediately assigned to you assuming one is available.

The space administrator may limit your license to be used only when connected to that specific space, by enabling 'Limited to this space' in the ZOOM license pool. In this case you will need to always be connected to the space first to retrieve a ZOOM license.
If this option is not enabled, you can also make use of the license when you are not connected to the space:
  1. Go to Extra > Settings > License
  2. Fill in the following information:
    1. BIMcollab: URL of your private space
    2. Your email address
    3. Your password
  3. Click on 'Obtain' to retrieve the license


BIMcollab ZOOM needs internet access to retrieve your license. To be able to use your license offline, select 'Borrow license for' and choose an amount of days up to 7. 
For a Company license, this option is only available when the administrator has enabled the option 'Allow to borrow' in the license pool.
The license will not be available to other users in the license pool for this period of time.


When you obtain a license (either automatically or through the Settings window), it will be available to you as long as you are using BIMcollab ZOOM. When you close BIMcollab ZOOM, the license will be automatically released, and will be available for other users in the license pool, as long as you have not borrowed the license.
If at any given time you need to relinquish your license without closing BIMcollab ZOOM or before the borrowing period is over, go to Extra > Settings > Licensing and click 'Release'.

The next time you open BIMcollab ZOOM, it will automatically try to retrieve a license in the same way you have retrieved it before.

Personal licenses

If you have a Personal license, the license is connected to your account on join.bimcollab.com.

Follow these steps to retrieve a ZOOM license from join.bimcollab.com:
  1. Open BIMcollab ZOOM and click on the Connection icon 
  2. Fill in the following information:
    1. BIMcollab: join.bimcollab.com
    2. Your email address
    3. Your password
  3. Choose 'Connect'
  4. Choose the BIMcollab Example Project or any other project which you want to connect to
  5. Click OK

If a license is connected to your account on join.bimcollab.com, you will automatically receive your license.

If you are connected to a different space in which no license is available for you, you can still use your Personal license
  1. Go to Extra > Settings > License
  2. Fill in the following information:
    1. BIMcollab: join.bimcollab.com
    2. Your email address
    3. Your password
  3. Click on 'Obtain' to retrieve the license


BIMcollab ZOOM needs internet access to be able to retrieve your license. To be able to use your license offline, select 'Borrow license for' and choose an amount of days up to 7. 
The next time you open BIMcollab ZOOM, it will automatically try to retrieve a license in the same way you have retrieved it before.
The space and credentials which are filled in in the Settings window of BIMcollab ZOOM will be used by default.

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