If you already installed the most recent version of BIMcollab ZOOM, the message might appear because your internet connection is somehow blocked. You can check the following things:
- Your internet connection is running
The firewall does not block the bimcollab.com domain
BIMcollab ZOOM must have access to the entire bimcollab.com domain, which has the following IP range:
126.96.36.199 - 188.8.131.52
184.108.40.206 - 220.127.116.11
18.104.22.168 - 22.214.171.124
All communication is performed using the HTTPS protocol using the standard IP port 443
- If your company's internet connection runs through a proxy server, the proxy settings need to be configured in order for BIMcollab ZOOM to have an internet connection.
- Windows: Enter the proxy server settings manually in the Settings dialog by clicking the 'Settings' button in the main activation dialog.
- macOS : Set the proxy correctly in System Preferences > Network of your computer