If you already installed the most recent version of BIMcollab ZOOM, the message might appear because your internet connection is somehow blocked. You can check the following things:
- Your internet connection is running
The firewall does not block the bimcollab.com domain
BIMcollab ZOOM must have access to the entire bimcollab.com domain, which has the following IP range:
213.206.236.64 - 213.206.236.79
213.206.254.16 - 213.206.254.30
213.206.235.82 - 213.206.235.87
All communication is performed using the HTTPS protocol using the standard IP port 443
- If your company's internet connection runs through a proxy server, the proxy settings need to be configured in order for BIMcollab ZOOM to have an internet connection.
- Windows: Enter the proxy server settings manually in the Settings dialog by clicking the 'Settings' button in the main activation dialog.

- macOS : Set the proxy correctly in System Preferences > Network of your computer