Save link between Live issue and presentation/checking result
Save the Solibri project after issues from presentations or checking results are imported into the BCF Live Connector and synchronized with BIMcollab. Only when the project is saved will the link be present again when the project is reopened and the live issues are loaded from BIMcollab.
Issues are not synchronized
The most common reasons issues are not sent (exported) are:
An issue with the same title does already exist
The issue title is too lang (more than 250 characters)
When synchronizing, issues are retrieved (import) but not sent (export)
Ensure that the URL starts with https://
The use of http:// (without s) does not meet the security requirements of BIMcollab so issues cannot be sent.
No projects available for BIMcollab
Ensure that the URL starts with https:// and ends with .com
Ensure that the option for 'Use Proxy Server' is off if your organization is not using a specific Proxy Server.
File > settings > Proxy server settings
If the above options do not fix the problem, assign admin rights to the user for whom this is not working properly through the Solibri OrgAdmin environment for your organisation.
As an administrator, go to the user tab of the OrgAdmin portal, select the user and assign them admin access via the checkbox
Ask the user to restart Solibri so that the correct permissions are retrieved
The user can then attempt to make the connection again
If necessary, the user rights in OrgAdmin can then be reset to the original rights. Once the connection is made, it generally continues to work
Changes are sent (too) fast to BIMcollab
Changes to live issues are sent every 5-10 seconds when automatic synchronization is enabled. This also happens when an issue is still being edited, causing incomplete or possibly incorrect information to be (temporarily) sent to BIMcollab. Disable automatic synchronization and manually mark issues as "Mark as Ready" to prevent premature synchronization.
File > Settings > BCF Live Connector > Use automatic synchronisation
A viewpoint can no longer be changed
Once an issue is synchronized, the created viewpoint or snapshot can no longer be changed. A viewpoint is seen as a snapshot and the principle is that a new viewpoint is created if the situation changes. In this way the history and progress of an issue is guaranteed.
Nevertheless, it can happen that an incorrect or incomplete viewpoint is synchronized. This can be prevented by:
Disabling automatic synchronization.
This allows a new viewpoint to be modified before it is synchronized.
File > Settings > BCF Live Connector > Use automatic synchronization
Do not assign a viewpoint when creating a new live issue.
This is relevant when first creating a new issue in the BCF Live view and only then adding the corresponding viewpoint.
File > Settings > BCF Live Connector > Add viewpoint upon new issue creation
First create issues in a presentation and then import them into the BCF Live Connector.
Issues in a presentation are not synchronized with BIMcollab and therefore the viewpoints can be changed.
Preferably do not edit issues in the presentation after import in the BCF Live Connector.