Why do I see a snapshot of my desktop in the issue?

Why do I see a snapshot of my desktop in the issue?

If you are working with a BCF Manager in Archicad on MacOS, it's possible that you see a snapshot of your desktop in the issue viewpoint. 
This happens when the framed function in the Edit comment dialog takes a snapshot of the desktop instead of the application.



After a MacOS security update, you need to give the application approval to allow screen capture by ArchiCAD.
You will get a popup for this, but in this popup can pop-up behind either Archicad or the BCF Manager window itself. 

Go to the system settings on your Mac > Privacy&Security > Screen Recording (& System Audio)
Allow Archicad 27 to take a Screen Recording.

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