Pricing FAQ

Pricing FAQ

Below you can find a detailed list of frequently asked questions before purchasing a BIMcollab Cloud subscription or a BIMcollab ZOOM license. 
If you still miss anything or have additional questions, do not hesitate to contact us through sales@bimcollab.com for any sales-related questions, or support@bimcollab.com for any technical questions.

Free account on join.bimcollab.com

Is the free BIMcollab account on join.bimcollab.com really free?

Yet, it will allow you to properly test the workflow and benefits of professional issue management. 
However, join.bimcollab.com does come with some limitations. Find a full feature list per plan on our website.
Do not set up commercial projects on the free account. It is a generic testing environment for almost 100000 users, and is not scalable on demand for your test project's requirements. You are always limited to 5 users and 1 active project.
If you want to run your commercial project on the free environment, do note that we hold all the rights to make changes to the functionalities and limitations of the free account without further notice.

Why get started with a Starter plan for BIMcollab Cloud with a monthly payment, instead of using join.bimcollab.com?

  1. Private branded login with personal URL: example.bimcollab.com
  2. Unlimited amount of projects
  3. Scalable to the amount of users you need
  4. Ability to schedule weekly excel or PDF reports for each of your projects
  5. Monthly payment is flexible. You can upgrade or downgrade your subscription on one month's notice

BIMcollab Cloud

Where can I find Terms & Conditions?

You can find the Terms and Conditions on this page on our website.

What does a training meeting cost?

The first meeting to help you get started is always covered in your subscription cost.
You can always contact your Account manager for questions relating to your subscription, and contact our support team a support@bimcollab.com for any technical questions.
If a consulting meeting is required, you can also contact your Account manager.
Clients with an Enterprise plan are entitled to quarterly heads up meetings.

Are there any setup fees or hidden fees in a contract?

BIMcollab Cloud is a subscription-based service, with both yearly and monthly payment options. The price you see in the BIMcollab Webshop for the subscription you choose, is the price in total. There are no setup- or hidden fees.

Does BIMcollab offer any discount?

Our Cloud plans start free and grow with you as your team scales. Our plans can be trialed for free at any time.
Special pricing is only available to registered charitable non-profits, educational institutions or certified BIMcollab partners (resellers or developers).

How can I change the billing information or the payment method of my subscription?

What type of payments do you accept?

We accept Credit card, Ideal or Paypal.

Who do you invoice?

We invoice directly and only to one desired invoice address of the BIMcollab Cloud.

What are the options for payment terms of the subscription?

You can pay for your subscription either on a monthly or a yearly basis. When you choose the yearly payment option for a space with less that 200 users, you will get two months for free, which comes down to a 15% discount.

Which plan is right for me?

Which plan is the right plan for you, fully depends on your project's requirements, and which tools you work with.
Find a full list of features and integrations per plan on our website.

Can I choose which projects are made with the Starter and Connected plan?

All your projects in your BIMcollab Cloud are set up in the same space, which only has one plan at the same time.
You have the possibility to set up multiple BIMcollab Clouds with different plans. 
However, our pricing reflects the fact that not all projects are using all features of a plan. To avoid having to pay double for users, we do not recommend to split your projects over multiple plans.

How many projects can I set up in my BIMcollab Cloud?

The amount project in a paying BIMcollab Cloud is unlimited.
The number of users and the plan of your subscription determine to what extent you can collaborate. One user can be active in an unlimited amount of projects. This means BIMcollab can become even more affordable than you thought in the first place.

Can I change the amount of users and the plan of my subscription?

Yes, as an administrator you can both upgrade or downgrade the amount of users on the dashboard of your BIMcollab Cloud.
You can also upgrade the plan directly from your BIMcollab Cloud. Before doing so, consider and test the features and integrations you will gain with this upgrade.
If you are thinking about downgrading your plan, contact your Account manager to discuss how this might affect your current workflow.
Find out more on how to manage your subscription in the article  Upgrade or downgrade your subscription.

How do I request an upgrade quote for my space?

You can generate a quote yourself via the administrator's dashboard of your BIMcollab Cloud space. Login to your space, click on the Settings icon, and choose 'Administration' to go to the dashboard. Here you can click on 'Get a quote to update' to get a quote.

When does my upgrade begin?

The new number of users and ZOOM licenses will be immediately available after confirming the upgrade.

Can I use the user licenses of my BIMcollab Cloud in another company's space?

No, user licenses are bound to your own BIMcollab Cloud, and cannot be combined and used in another space. When you are added to a different space, you count as a separate active user there.
To add more users to the space, you can upgrade your subscription through the administration dashboard.

Can I re-assign a subscription to a new owner?

In order to reassign your existing subscription to a new entity, log in to your space, go to the Administrator's dashboard and update the billing information.
For more information on how to update this info, consult the article Change the billing information and payment method of a subscription.

How many ZOOM licenses are included in my BIMcollab Cloud subscription?

The Starter plan does not include any free ZOOM licenses.
The Connected and Enterprise plans include one free ZOOM license when they have 25 users or more.

You can manage the ZOOM license from your BIMcollab Cloud's license pool as an Administrator. The licenses are floating licenses, and can be shared by 5 users in the space. Do note that the license can be used by only one user at the same time.
Find out how to manage the licenses as an administrator in the article Manage BIMcollab ZOOM licenses in BIMcollab.

You can find out what features ZOOM has compared to the free version of ZOOM on this page on our website.
Love the additional features, and need more licenses? Find out how to purchase additional licenses for your BIMcollab Cloud in the article Purchase a ZOOM license.

Can I cancel my BIMcollab Cloud subscription at any time?

Which payment method you choose has an influence on the cancellation period.
  1. Yearly: The subscription can be cancelled at any time during the year, with a minimum of one month's notice before the renewal date. The subscription will end at the end of the payment term.
    Upgrades can be done at any time. Downgrades can be done with a one month notice period before the renewal date.
  2. Monthly: The cancelling of the subscription, as well as up- or downgrading can be done at any time with a one month cancellation period.

Can I put my subscription on hold?

No, however with the monthly payment method, you can choose to temporarily downgrade the amount of users until the Cloud is back in high use again.
This way you maintain consistent access to your BIMcollab Cloud and all data within it.

What happens to the BIMcollab Cloud data after cancellation?

The data will remain in our backlog for 90 days, after which it will be permanently removed.
If you need access to one of your old BIMcollab Clouds within the 90 days, contact sales@bimcollab.com.
Find out more in the article Cancel a BIMcollab subscription.

How can I make a backup of my projects before I cancel my subscription?

When ending a BIMcollab Cloud, you might still need access to your issue-data. Find more info on how to archive your projects in the article  Create a backup of your project.

Can BIMcollab provide written confirmation that it is the manufacturer of the products it sells?

Upon request, we are happy to provide a Sole Source letter confirming that BIMcollab is the manufacturer of the products we sell. If you'd like a copy of our Sole Source letter, Contact Us

BIMcollab ZOOM

Where can I find Terms & Conditions?

You can find the Terms and Conditions on this page on our website.

What does a training meeting cost?

The first meeting to help you get started is always covered in your subscription cost.
You can always contact your Account manager for questions relating to your subscription, and contact our support team a support@bimcollab.com for any technical questions.
If a consulting meeting is required, you can also contact your Account manager.

How can I order a ZOOM license?

We have two different kinds of ZOOM licenses:
  1. Company license: these can be purchased as part of a BIMcollab subscription. They work as floating licenses and can be used by a maximum of 5 users in a license pool
  2. Personal license: these can be purchased as individual licenses without a BIMcollab subscription. These license are linked to one email address, and cannot be shared
You can find how to order a new license in the article Purchase a ZOOM license.

What if I already have a BIMcollab Cloud subscription?

It its best to order ZOOM licenses directly from the administration dashboard of your BIMcollab Cloud space. This way, the ZOOM licenses will be automatically linked to your BIMcollab Cloud, allowing you which users in the space can use the license.
Find out more in the article Purchase a ZOOM license.

How can I manage ZOOM licenses in my BIMcollab Cloud?

Find out how to manage your Company licenses in the article Manage BIMcollab ZOOM licenses in BIMcollab.

Are there any setup fees or hidden fees in a contract?

BIMcollab ZOOM is a subscription-based tool, with both yearly and monthly payment options. The price you see in the BIMcollab Webshop for the licenses you choose, is the price in total. There are no setup- or hidden fees.
BIMcollab Cloud is billed seperately.

What type of payments do you accept?

We accept Credit card, Ideal or Paypal.

Can I cancel my ZOOM license at any time?

A ZOOM license can be cancelled with a minimum of 1 month notice before  the renewal date. The subscription will end at the end of the payment term.

Is BIMcollab ZOOM free really free?

Yes. BIMcollab ZOOM is the IFC model validation tool with the fastest performance on the market, which can also load Point clouds.
Use section planes and -boxes, add annotations and dimensions to viewpoints to validate your models. ZOOM has a full connection to BIMcollab Cloud to create and manage issues. All of these features are fully included in the free version of BIMcollab ZOOM

If you want to give ZOOM’s additional features like Clash detection, batch generation of issues and Lists a go before ordering, you can request for 30 days trial from here:
https://www.bimcollab.com/en/go/free-zoom-trial

Find the full list of features for BIMcollab ZOOM here:
What if I already have a BIMcollab Cloud?

Do you have a manual for how to use BIMcollab ZOOM?

You can find a Quick Start Guide for BIMcollab ZOOM, as well as more extensive information on all the features of BIMcollab ZOOM in our Helpcenter:
https://helpcenter.bimcollab.com/portal/en/kb/bimcollab-zoom

How can I get started with my ZOOM license?

Find out how to get started in the article Retrieve a ZOOM license

Education

Do educational institutions receive special pricing?

Yes, for educational institutes, we provide BIMcollab Cloud and BIMcollab ZOOM for free, as long as it's used for educational purposes.

Security

How secure in BIMcollab?

  1. BIMcollab Cloud is the standard version, which you can order from the BIMcollab webshop directly.
    Read more about the Security & Datahosting on these pages 
    Security
    Security of data stored on BIMcollab Cloud
    Data center
  2. You can also host a BIMcollab space on a company server. The on-premise version is a special version of BIMcollab Cloud we can install with your help on one of your servers. It allows you to have full control of the data security, but also up-time and back-ups.
    On-Premise is available for every plan: Starter, Connected & Enterprise with at least 25 users.
    For more information about pricing, technical requirements and installation of the on-premise version, please contact your Account Manager via sales@bimcollab.com.
If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand why we cannot do that. Maintaining standard terms with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our customer terms have been very carefully authored to be fair to both you and us. Might there be some issues that are not covered, feel free to contact us.

Our IT department would like to send a security assessment. Is that OK?

If you consider our pricing model and the costs of answering to individual assessments with each of our customers, you can begin to understand why we cannot do that. Maintaining a standard list of security FAQs which you can use for a self-assessment, allows us to focus our resources on improving our security standards. Might there be some issues that are not covered, feel free to contact us.


Was your question still left unanswered?
Do not hesitate to contact us through sales@bimcollab.com for any sales-related questions, or support@bimcollab.com for any technical questions.

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