As the first professional issue management tool since 2015, BIMcollab offers 2 solutions, meeting all your project's highest requirements:
- A private online BIMcollab Nexus, which is hosted on one of our servers in the Netherlands.
- The On-Premise version of BIMcollab, a special version we install with your help on one of your servers.
On-Premise allows you to have full control of data security, but also up-time and back-ups. It is perfect for when you are working with a high-security project that requires data to be hosted within the country of the project.
With both the on-premise and the online solution, we ensure that BIMcollab can be successfully used, from the start of the project until the end.
In this article we answer some frequently asked questions about your on-premise BIMcollab space.
Supported software versions
- Windows 2019 and higher
- SQL Server 2019 and higher. Web/Standard/Enterprise versions
- IIS Server 10 and higher
Can I manually update the number of users on an on-premise space?
It is not possible to manage your subscription directly via the dashboard of the on-premise space.
To request an update please contact BIMcollab via firstname.lastname@example.org
. This update will be provided by sending you a small batch-file which needs to be run on the Windows server.
Can I manually modify the database?
The database should never be manually modified whatsoever. Changing the database can cause irreversible damage and cause the space to cease to function.
Should I make backups of the database?
Yes, You are responsible for making periodic backups of the database. It is important to note that you should not back up or restore individual tables but rather the database as a whole.
The BIMcollab space is not online
There are a number of reasons why a BIMcollab space is not online. Please start by checking if the following components are running on your server:
- Is IIS running?
- Check if the BIMcollab space is started. Do this in IIS.
- Check if the BIMcollab space Pool is running. Do this in the Windows task manager.
- Check if the BIMcollab MailDigestService is started. Do this in IIS.
- Check if the BIMcollab MailDigestService Pool is running. Do this in the task manager.
- Is the database server running?
- Open Services and verify the MS SQL server is running.
- Is SMTP server running?
If you have confirmed that all of these services are running and your space is still not running then please contact BIMcollab support via email@example.com
The BIMcollab space is very slow
There are a number of reasons why your BIMcollab space could be slow.
- Reason: The MailDigestService is not working or very slow.
Solution: restart the MailDigestService in IIS.
- Reason: There is a very heavy task running on the server which uses all CPU and/or RAM. This task can be a BIMcollab task itself like import/export a huge amount of issue’s.
Solution: wait until these tasks are finished and check again.
If you are still not able to identify the cause for the diminished performance then please contact BIMcollab support via firstname.lastname@example.org
Users can't find or connect to the spaceIn most cases this is caused by the DNS server not correctly resolving the space name.
Note that there are several ways to resolve such issues.
A simple solution is to add the local IP address of the server into the hosts file on the local machines. In the case that users are unable to connect via a BCF Manager you should check if the BCF Manager service is running on the server. To check, please enter the following URL into a internet browser on the computer which cannot connect:
https://.bimcollab.com/ webservice-010302/kubusbcfservice.svc (* enter your space prefix here)
If the service is properly running, you should see a webpage as shown in the example below.
Why does the issue numbering in Solibri differ from BIMcollab Nexus's?
Issue numbering in versions prior to Solibri 184.108.40.206 can differ from those synced from BIMcollab Nexus. In this version a new connection option has been added that correctly synchronizes the index numbering from BIMcollab Nexus to Solibri. Change ...
Why are viewpoint components missing after an import?
When issues are imported, Solibri builds a new viewpoint internally. Any components referred to from the viewpoint which are not present in the currently loaded models will be discarded, and will not be visible in the viewpoint. This can be the case ...
Why was my issue data overwritten by Solibri?
This workflow only applies to Solibri 9.10 and earlier versions. From Solibri 9.12 onward, issues are synchronized automatically through the BCF Live Connector. When exporting changes to BIMcollab Nexus, the BCF Connector compares the versions of the ...
Can I start a project in BIMcollab Nexus from the BCF Manager?
No, it is not possible to create a new online BIMcollab Nexus project directly from the BCF Managers. Log in to your BIMcollab Nexus to start a new project and add team members. Once the project is setup in BIMcollab Nexus, you can connect to it from ...
Why do I still see old team member names in Solibri?
This can only occur in Solibri 9.10 and earlier versions. From Solibri 9.12 onward, the BCF Live Connector allows users only to select server-supported values. When you choose to export new or changed issues to BIMcollab, the user names will be ...