Meet the BIMcollab Support Team

Meet the BIMcollab Support Team

Here you have the opportunity to meet our Support Team. We will explain what we do, how we do it, and we will give a short introduction of all our team members.

What do we do?

  1. Support
    We provide support for all BIMcollab customers. Our goal is to help you work with our software in the best way possible for your company.
  2. Advise
    Together with you, we search for the best way for you to make use of our products in your organisation.
  3. Inform customers
    In our Help Center we create articles about our products. Reoccurring questions we receive are converted into articles so that everybody can find solutions by themselves without having to contact us.
    Periodically we send out a Techtip with useful tips and tricks.
  4. Create online courses
    We are creating online courses for all our BIMcollab products. This is an ongoing process, so gradually more and more courses will be made available in our BIMcollab academy.
  5. Gather wishes
    During our contacts with customers we collect valuable wishes for our products. We are in close contact with our development department, all wishes will be discussed with them and can lead to new functionalities in future versions.

How do we do that?

By offering a direct line of communication between BIMcollab and the users of our products. You can contact us by email at any time, or write to us on the chat during office hours (08.30 - 17.30 Central European [Summer*] Time). Every email or chat conversation exchanged with our customers is documented as a support ticket in our registration system.
We will follow up on these tickets as soon as we can. In general we will correspond in English. If possible the members of the Support Team will answer you in your own language. The extra current available languages are Dutch, French, German, Polish, Portuguese and Spanish.

Who is in the team?

Laura Vanderhoven

  1. Role in the Support Team: BIMcollab support since the beginning, team lead BIMcollab support team.
  2. Specialty knowledge: BIMcollab Nexus, BIMcollab Zoom, BCF Managers, Solibri, Archicad
  3. Background: Architect
  4. Languages: Dutch (Flemish!), English, French, a little Spanish, and a little German
  5. Passions outside the office: Baking, crocheting, doing something new and spontaneous.

Nakary Montilla


  1. Role in the Support Team: Helping BIMcollab users since the summer of 2022, contributing to the content creation for the BIMcollab Academy and Tech tip as well as the Spanish translation of our Help Center.
  2. Specialty knowledge: BIMcollab Zoom, BIMcollab Nexus, Navisworks Manage, and Revit
  3. Background: Architect with also work experience in BIM coördination
  4. Languages: Spanish, and English
  5. Passions outside the office: Loves dancing! painting, and making DIY projects on weekends. Recently start practicing Kyudo.

Anna Mańka


  1. Role in the Support Team: Helping the BIMcollab users with their workflow and creating educational materials for BIMcollab Academy and Help Center with a focus on German content.
  2. Specialty knowledge: BIMcollab Zoom, BIMcollab Nexus
  3. Background: Graduated in Architecture and Urbanism, work experience in architecture and visual arts
  4. Languages: English, Polish, German
  5. Passions outside the office: Admiring architecture and art during city trips, long bike rides, and yoga.


Rob Smulders

  1. Role in the Support Team: Relatively new to the BIMcollab Support Team, but long-time member of the other Support Team of KUBUS.
  2. Specialty knowledge: BIMcollab Zoom, Solibri, Archicad, Revit
  3. Background: Experienced CAD and BIM product engineer, also worked as building engineer in Architectural firms
  4. Languages: Dutch, English
  5. Passions outside the office: Cycling, sailing, skiing and snowboarding, and exploring neighboring countries in my self-converted camper-van.

Bojana Dukanovic Foss


  1. Role in the Support Team: Joined the team in the fall of 2023, primarily to support the addition of BIMcollab Twin.
  2. Specialty knowledge: BIMcollab Twin, Revit, Navisworks, and Autodesk Construction Cloud
  3. Background: Architect
  4. Languages: English, Serbian and un poquito de Español
  5. Passions outside the office: Always on the lookout for new art museums and galleries to visit, especially if they are set in great architecture. Also, always exploring the city and searching for the next cool playground with my kid.


Dara Awe


  1. Role in the Support Team: Providing BIMcollab support and content creation.
  2. Specialty knowledge: BIMcollab Zoom, BIMcollab Nexus, Solibri, Revit
  3. Background: Mechanical Engineer with a focus in Building Physics, worked as a BIM Engineer and MEP BIM Coordinator
  4. Languages: English, Yoruba
  5. Passions outside the office: Travelling, dancing, reading, tabletennis and swimming!

Joslin Nel

  1. Role in the Support Team: Providing BIMcollab support and assistance with the creation and maintenance of learning resources.
  2. Specialty knowledge: BIMcollab Nexus, BIMcollab Zoom, BIMcollab Twin, Revit + BCF Manager
  3. Background: Architect
  4. Languages: English, basic Afrikaans
  5. Passions outside the office: Cooking, casual running & hiking, Standup Paddleboarding, crafting and taking every opportunity to explore different parts of Europe.

René de Kruijf


  • Role in the Support Team: Developing BIMcollab Academy Courses, KUBUS Spexx support.
  • Specialty knowledge: KUBUS Spexx, BIMcollab Nexus, BIMcollab Twin.
  • Background: Architectural Engineer with IT experience.
  • Languages: English, German, Dutch.


Sahar Golchin Far


  1. Role in the Support Team: Offering BIMcollab support. In charge of BIMcollab Help Center.
  2. Specialty knowledge: BIMcollab Zoom, BIMcollab Nexus, Revit
  3. Background: Architectural Engineer with BIM project experience
  4. Languages: English, Persian
  5. Passions outside the office: Traveling around the world and learning about different cultures; cooking and baking.



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