Delete an issue

Sometimes it may be necessary to delete issues from a project in BIMcollab Nexus. This could be due to them being created by mistake or being duplicates. This article describes how the space administrator can assign users the right to delete issues within the space, and how these users can delete issues.

Assign rights to delete issues

The administrator of a space can choose which users are able to delete issues. By default, no users are granted these permissions. To make changes to this setting, follow the steps below:

1. Go to the Administration dashboard by clicking on the gear icon in the top right corner
   
   
   
   
2. On the 'Administration' page, click on 'settings'
   
3. Choose the desired setting for 'Issues can be deleted by'. The possibilities for who can delete issues are:
   
1. Nobody
   
2. Project leaders
   
3. Project leaders with admin rights
   

   The third option is designed to allow administrators to be temporarily added to a project as a project leader in order to delete issues.
4. Click 'Save'

Delete an issue from your project

If you have the right to delete issues from a space, you can do so from the Issues overview of the project.

Issues are permanently deleted, including their history, without the opportunity to be restored.

Be mindful of which issues are deleted. We recommend to only use this possibility when issues have been created multiple times by accident, or issues have been synchronized with the wrong project.

1. Go to the Issues page of your project
2. To delete a single issue:
   
1. Find the issue you want to delete
   
2. In the hamburger menu, choose 'Delete'
   
   
   
   
3. To delete multiple issues:
   
1. Select the issues you want to delete by marking their checkboxes
   
2. At the top of the page, choose 'Delete'
   
   
   
   
4. Enter your password to confirm you want to delete the issues
5. Click 'Delete'
   
6. The issues are permanently deleted from the space, and are no longer part of the history of the project.

Smart issues

It is not possible to immediately delete Smart Issues. Smart Issues are linked to their respective conflict result. The only way to delete the smart issue is to run the clash rule again and mark the conflict result as new.  When marking reported conflicts as new, the link to the issue will be eliminated. 

Issue history

All changes of an issue (like comments, change of status, issue properties, etc.), are always logged and can be referred to when necessary. This is done to ensure a full audit trail of a project, and to make sure issues are dealt with transparently and reliably. Deleting an issue means deleting the full audit trail, and this action is only recommended when errors in synchronization occurred.

In any other case, it is recommended to close issues once they have been resolved. That way the project's history shows all changes that have been made and the preservation of the audit trail is guaranteed.

By setting a filter for the status of the issue, closed issues can be easily hidden from lists.

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