Change payment method to automatic

This procedure only applies to BIMcollab Nexus subscription and BIMcollab Zoom floating licenses. To cancel a BIMcollab Zoom single license, please email our finance department.

Recently, our credit card security has been updated. As a safety measure, your payment method may have been reset to manual. To make sure your next invoice is payed automatically, update your payment information.

Changes to the payment method of your space can be made at any time via the Subscription dashboard of the space, by following these steps:

1. Go to the Subscription dashboard by clicking on the gear icon in the top right corner
   
   

   

   
   

   

   If you do not see the gear icon, you do not have administrative rights. Coordinate with the space administrator about updating billing and payment information.
2. To change the payment information, select the 'Payment method' tab.
3. Under 'Your new payment method', select the desired option
   Available payment method options are:
1. Manual payment per invoice
   
2. Automatic bank payment from a bank account by direct debit
   
3. Automatic credit card payment by direct debit (this option is not available in the Monthly subscription)
   
   
4. Depending on your choice, either fill in your IBAN number or choose your credit card type
   
5. Click 'Next' to fill in your card information, and validate the automatic payment

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