Change payment method to automatic

Change payment method to automatic

Recently, our credit card security has been updated. As a safety measure, your payment method may have been reset to manual.  To make sure your next invoice is payed automatically, update your payment information.

Changes to the payment method of your space can be made at any time via the administrator dashboard of the space, by following these steps:
  1. Go to the Administration dashboard by clicking on the gear icon in the top right corner



    If you do not see the gear icon, you do not have administrative rights. Coordinate with the space administrator about updating billing and payment information.
  2. You will find the contract information on the Subscription tab of the administration page
  3. Click the 'Edit' button beneath the 'Billing info' section to change the information



  4. To change the payment information, select the 'Payment method' tab from the top menu bar.
  5. Under 'Your new payment method', select the desired option
    Available payment method options are:
    1. Manual payment per invoice
    2. Automatic bank payment from a bank account by direct debit 
    3. Automatic credit card payment by direct debit



  6.  Depending on your choice, either fill in your IBAN number or choose your credit card type
  7. Click 'Next' to fill in your card information, and validate the automatic payment


    • Related Articles

    • Change the billing information and payment method of a subscription

      Changes to the billing information and payment method can be made at any time manually via the administrator dashboard of the space. To access both the billing and payment information, go to the Administration dashboard by clicking on the gear icon ...
    • Change the default viewpoint of an issue

      By default, the first viewpoint that is added to an issue when the issue is created, is used as the main viewpoint of the issue. The snapshot of this viewpoint is displayed as a thumbnail in all issue overviews in the BIMcollab ecosystem and is used ...
    • Manage a BIMcollab Cloud

      Administrators can reach the administration page by clicking on the gear icon in the top right corner. If you do not see the gear icon, you do not have administrative rights in the space. The administration page is easily recognizable by the red ...
    • New prices BIMcollab Cloud

      As of May 1st 2022, the prices of our BIMcollab Cloud plans will change.  Over the past years, we've developed our products at a high and steady rate. We are determined to maintain this pace, while still offering free support for all plans. This ...
    • The difference between 'author' and 'assigned to'

      The author is the individual who created the issue and can not be changed. The assigned to user is the one who is currently responsible for the issue. The assignment of an issue may change over time.