Troubleshooting

1. You get the message that your password is incorrect
   
   You might have entered a password you use to access a private BIMcollab Nexus space.
   
   The password for your BIMcollab ID can differ from the password you use to login to private BIMcollab Nexus spaces.
   Enter you BIMcollab ID password, or click 'Forgot your password?'.
   You can also access your BIMcollab ID information via https://my.bimcollab.com
   
   
2. You do not yet have a BIMcollab ID
   When you enter your email address, BIMcollab Zoom/ the BCF Manager will automatically recognize whether a BIMcollab ID already exists for that address. If no ID is found, you will be redirected to a window where you can immediately create a new account.
   
   
3. There is no internet connection
   
   For activation, you must be connected to the internet. If BIMcollab Zoom or the BCF Manager cannot connect to the internet, it will automatically start in free mode.
   
   If your internet connection runs through a proxy server, you can enter your proxy settings by going to :
   
   1. BIMcollab Zoom:
   1. Extra > Settings > Connection
      
   2. BIMcollab Zoom > Preferences > Connection
      
   2. BCF Managers: BCF Manager settings
      
   In the settings window, activate 'Enable proxy server', and enter the proxy settings. If necessary, contact your IT administrator for more information.
   Once BIMcollab Zoom / the BCF Manager has access to the internet, you will be asked to log in the next time the application is started.