Sometimes it may be necessary to delete issues from a project in BIMcollab. This could be due to them being created by mistake or being duplicates. This article describes how the space administrator can assign users the right to delete issues within the space, and how these users can delete issues.
Assign rights to delete issues
The administrator of a space can choose which users can delete issues. By default, NO users are granted these permissions. To make changes to this setting, follow the steps below:
Go to the Space administration side by clicking on the gear icon in the top right corner
On the Administration page, click on Settings
Choose the desired setting for 'Issues can be deleted by'. The possibilities for who can delete issues are:
Nobody
Project leaders
Project leaders with admin rights
The third option is designed to allow administrators to be temporarily added to a project as a project leader to delete issues.
Click 'Save'
Delete an issue from your project
If you have the right to delete issues from a space, you can do so from the Issues overview of the project.
❗ Warning: Issues are permanently deleted, including their history, without the opportunity to be restored.
Be mindful of which issues to delete. We recommend only using this possibility when issues have been created multiple times by accident, or issues have been synchronized with the wrong project.
Go to the Issues page of your project
To delete a single issue:
Find the issue you want to delete
In the hamburger menu (three horizontal lines behind the issue), choose 'Delete'
To delete multiple issues:
Select the issues you want to delete by marking their checkboxes
At the top of the page, choose 'Delete'
Enter your password to confirm you want to delete the issues
Click 'Delete'
The issues are permanently deleted from the space and are no longer part of the history of the project.
Delete a Smart issue from your project
Smart Issues cannot be deleted in the same way as regular issues because they are linked to clash results. To delete an existing Smart Issue:
Open the Smart Issue in the desktop app, BIMcollab Zoom.
Run the clash rule again and mark the corresponding clash result as "New". This removes the link between the Smart Issue and the clash result. This is because Smart Issues cannot be deleted while they are still linked to a clash result.
Save the changes.
Open the project in the BIMcollab web application in your browser.
Delete the Smart Issue using the normal issue deletion process.
Issue History
All changes of an issue (like comments, change of status, issue properties, etc.), are always logged and can be referred to when necessary. This is done to ensure a full audit trail of a project, and to make sure issues are dealt with transparently and reliably. Deleting an issue means deleting the full audit trail, and this action is only recommended when errors in synchronization occur.
In any other case, it is recommended to close issues once they have been resolved. That way, the project's history shows all the changes that have been made, and the preservation of the audit trail is guaranteed.
By setting a filter for the status of the issue, closed issues can be easily hidden from lists.